Alrighty. A while ago (read: February. Valentines Day to be precise) I wrote a blog entry in anger towards
1300 flowers - the Australian company that delivers flowers via online and phone bookings. I won't go into this problem, but I wasn't happy. Without any other voice to raise I vented through my blog. Let's face it, I'm the only one who would read this badly written collection of half-assed rubbish so it was more a cry of the impotent than anything else.
Since then I have recently been contacted by the company in regards to the previous blog posting, as it's ranking in
Google's searching was very high and was creating negative publicity. Hard to imagine my poorly written, metaphoric fists-thrown-at-the-gods would actually achieve anything.
Anyways, the company contacted me very pleasantly. They have said that the company was new then and undergoing growing pains. The problems have been addressed and they are working diligently to fix these and further issues. All very politely and professionally. They didn't even ask for the offending blog entry to be removed. So I have removed said blog entry. Completely of my own volition and unprovoked or pressed. No payment, bribe or similar passed anywhere.
In my ranting and subsequent self-back slapping I have of course ignored the fact that thousands of people were and are very happy with
1300 flowers. They have made many a person happy. For this reason and the fact that I own a small business and have no doubt left a trail of semi-unhappy clients from time to time I felt it necessary to remove the entry from public consumption.
However, I have created this new blog entry as a reminder that even a complete nobody can effect some small amount of publicity, good or bad, and that people shouldn't be ignored out of laziness or arrogance. It must also be asked that if I hadn't created a blog entry that got some modicum of attention, would I have been contacted? Has anyone else who doesn't own a blog been similarly contacted? It's a valid question I think.
I'll also say I'm pleased to see that a small public voice can be heard and actually (well, hopefully) change some things for the better. Not that my blog will do that, but that the possibility of negative fallout from any other public web-based forum will. The modern carrot on a stick if you will. Like many religions, business runs on the threat as much as the thought.
I wish nothing but the best for the company and hope anyone who uses their services has a great experience.
quote for the day:
"I'm all in favor of keeping dangerous weapons out of the hands of fools. Let's start with typewriters." -
Frank Lloyd Wright (1868-1959)