Adobe - Get fucked (in lieu of a clever title)
just thought i'd share.
i pre-ordered CS4 (design premium) upgrade as well as the After Effects CS4 upgrade. i did this to save $200 on the CS4 upgrade price. the discount was simply for CS4 preorder, it had nothing to do with After Effects.
When After Effects was released on the 15th my business credit card was almost full so i received an email telling me that the After Effects order couldn't be completed and had been cancelled. fine. i logged on and bought it with the newly filled up credit card.
turns out the CS4 upgrade was also cancelled, without any notice to me. the email didn't mention it but did list the items cancelled as After Effects CS4.
now it seems that because the order was cancelled i can't have the pre-order and have to simply buy it at the full price.
why is this the only online transaction in the last 4 years that hasn't asked for payment by a different source instead of simply cancelling. and why was it cancelled without actually telling me? because if i do actually want the upgrade i have to pay the full amount anyway and have no other option except not buy. obviously $200 isn't a huge amount to them but is to me. also, $200 x however many people this happened to adds up.
after a long phone call to their help desk i now know i am less than the chewing gum stuck under their cleaner's shoe. the woman on the phone was fine but the company policy is 'eat shit scumbag' as far as i can work out. the catch-22 being that i can't have a pre-order price when it's already been released. stupid me.
here's a small amount of evidence that any company without competition can become very unfriendly and pricks towards their market. who said a monopoly was a bad idea?
just thought i'd share a real story about a company i have actually stood up for in the past. fuckers.
quotes for the day:
“I think it's wrong that only one company makes the game Monopoly.”
- Steven Wright
i pre-ordered CS4 (design premium) upgrade as well as the After Effects CS4 upgrade. i did this to save $200 on the CS4 upgrade price. the discount was simply for CS4 preorder, it had nothing to do with After Effects.
When After Effects was released on the 15th my business credit card was almost full so i received an email telling me that the After Effects order couldn't be completed and had been cancelled. fine. i logged on and bought it with the newly filled up credit card.
turns out the CS4 upgrade was also cancelled, without any notice to me. the email didn't mention it but did list the items cancelled as After Effects CS4.
now it seems that because the order was cancelled i can't have the pre-order and have to simply buy it at the full price.
why is this the only online transaction in the last 4 years that hasn't asked for payment by a different source instead of simply cancelling. and why was it cancelled without actually telling me? because if i do actually want the upgrade i have to pay the full amount anyway and have no other option except not buy. obviously $200 isn't a huge amount to them but is to me. also, $200 x however many people this happened to adds up.
after a long phone call to their help desk i now know i am less than the chewing gum stuck under their cleaner's shoe. the woman on the phone was fine but the company policy is 'eat shit scumbag' as far as i can work out. the catch-22 being that i can't have a pre-order price when it's already been released. stupid me.
here's a small amount of evidence that any company without competition can become very unfriendly and pricks towards their market. who said a monopoly was a bad idea?
just thought i'd share a real story about a company i have actually stood up for in the past. fuckers.
quotes for the day:
“I think it's wrong that only one company makes the game Monopoly.”
- Steven Wright
posted by brent c. airey at 11:30 AM
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